You must have JavaScript enabled to use this form. Which service do you have with us that you need help with? * - Select -VoIP Phone ServiceCard AccessAI ServiceE-Fax ServiceLegacy phone systemIT/Network/Computer supportCamerasBilling questionsAlarm servicesTV channel update-Tech Test-For CSR requests please visit our Contact page.Need answers now? Visit the XTD VoIP Phone Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the Legacy Phone Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the IT Support Resources page for guides, downloads, and self-help instructions. Need answers now? Visit the Cameras Resources page for guides, downloads, and self-help instructions. Customer Number Company Name * Name * Phone * Cell Email * VoIP Phone Service support requested * Activate new service Change my Auto Attendant hours Change my Auto Attendant greeting/options On-hold Message add or change (upload file below) Holiday schedule change Submit a Forwarding Request Setup Simultaneous Ring Voicemail password and greeting I've moved my phone to an off-site location Remove an extension from my account Submit SPAM report - (Enter number that is reporting as SPAM in Additional Notes) Trouble Other E-Fax Service support requested * My fax machine isn't working Change my e-fax transmit/receive emails Other Card Access support requested * Door not opening Card reader not working Add user to system Remove user from system Other First name * Last name * Card / Fob number Legacy phone system support requested * Submit a Forwarding Request Reset my Voicemail password Other IT/Networking/Computer support requested * Printer not working Internet not working Server is down Need cabling run added Other Cameras support requested * Cameras not working Other SUBMIT A FORWARDING REQUEST Action to take * Forward Unforward This number * To this number * Start Date MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20262027 Year Start Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Is there an End Date? Yes End Date MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20262027 Year End Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Extension to Reset * AUTO ATTENDANT SCHEDULE CHANGES Monday Closed Closed Monday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Tuesday Closed Closed Tuesday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Wednesday Closed Closed Wednesday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Thursday Closed Closed Thursday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Friday Closed Closed Friday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Saturday Closed Closed Saturday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Sunday Closed Closed Sunday Auto Attend Start Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm Auto Attend End Hour123456789101112 Hour :Minute000102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 Minute am pm How should we change your greetings? * NEW - Erase all previous greetings/options and create a new structure from scratch EDIT - Keep your existing greeting/options except for those items you edit below Warning: Selecting "NEW" will erase your existing greetings and options. Make sure this is what you want before proceeding. Auto Attendant Greeting changes: Greeting Option 1 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 2 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 3 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 4 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 5 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 6 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 7 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 8 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 9 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox Option 0 - No changes -ActiveInactive Status Description Ring Type * Ring one extension Ring a group of extensions, with a destination mailbox Extension Extensions to ring Destination mailbox HOLIDAY SCHEDULE CHANGE Holiday Start Date * MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20262027 Year Holiday Start Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Holiday End Date * MonthJanFebMarAprMayJunJulAugSepOctNovDec Month Day12345678910111213141516171819202122232425262728293031 Day Year20262027 Year Holiday End Time Hour123456789101112 Hour :Minute000510152025303540455055 Minute am pm Special Instructions Activation Type * Start a new service Add a new phone Action to take * Enable Disable Simultaneous ring from this extension * To this phone number * Is the phone currently connected to the internet at the off-site location? * Yes No Please connect your phone to the internet at the off-site location before submitting this support request, otherwise we will not be able to activate your phone. Thank you. Extension(s) to disconnect * What do you want to change? * All emailsOnly the primary emailOnly the additional Transmit emails Receive email * Transmit emails * How should we edit your Transmit emails list if it already exists? * Replace with these emailsAdd these emailsRemove these emails What's your billing question? * What type of alarm support do you need? * Door contact not working Window contact not working Motion detector not working Battery problem Change alarm notification personnel Other What is your AI concern? * Trouble Question Update TV channel * What's the Issue? * Additional Notes File Upload Upload More informationFiles must be less than 7 MB. Allowed file types: gif jpg jpeg png txt pdf doc docx xls xlsx mp3 wav mp4. Test Data Send IP Address Send IP Leave this field blank CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit
